Payments not coming from one person

qed1
New Community Member

i am not new to paypal and regularly pay and receive money instantly.However I have one person who has paid me before without issue but now her money doesn't come through.The first time she tried paying me i got a text message from paypal asking me to claim it but when i go to the paypal site i can't see how to.The second time i sent a payment request which she paid but it just says pending.Why am i having issues with just one paypal user ?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@qed1

 

Double check the email address that she is using and make sure there is no spelling error.


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qed1
New Community Member

If the email address was incorrect why would i got a paypal prompt to claim the money and how do you do that anyway?

 

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