PROBLEM WITH PAYMENT

[lalasdim]

hi there i am trying to complete a payment but as I am trying to pay, the system ask me to add a payment method. When I add my bank details (name, I BAN, birth date) and then press continue the system saying that : "The bank account you want to add is already in your account", and it doesn't let me proceed. Can someone help please? Thanks in advance.

[PayPal_Martina]

Hi @lalasdim,

Thank you for your post and welcome to the Community Forum!

Our system reviews every payment before it's completed and sometimes, for security reasons, a payment method may be made unavailable. Unfortunately, we would not be able to manually change the security settings. However, you can try clearing your cache and cookies, deleting your browser history and waiting for 48 hours without accessing your account to let the system reset. This may help you solve the issue!

I hope this helps!

Martina