Online purchase
Mattymoe
New Community Member
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Posted on
Jul-23-2021
07:46 AM
I made an online purchase and requested a refund 10 mins later. The Seller included information that all purchases were eligible for refund. I found the product cheaper elsewhere. The seller is not responding to my email request to cancel the sale. Both myself and PayPal emailed them just 10 mins after the original sale, alerting the seller that a cancellation was needed. The seller is not responding to my email. Today the seller has chosen to avoid my cancellation email, and ship the product to me anyway. PayPal has chosen not to help me receive my refund. Can something be done? Help!
Labels:
- Labels:
-
Refunds
1 REPLY 1
kernowlass
Esteemed Advisor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Jul-27-2021
10:41 AM
Paypal can't force a seller to cancel your order and refund you.
Paypal cover you for non receipt of item OR item received but not as described.
They do not cover buyer remorse unfortunately.
Advice is voluntary.
Kudos / Solution appreciated.

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
Related Content
- i cant make a purchase online using paypal in My Money Archives
- Keep getting something went wrong please try again in My Money Archives
- Refund Payment sent to closed Bank Account in Payments Archives
- I DON'T want Paypal registration for my buyers if they do the payment in Payments Archives
- Can I successfully refund someone if I don't have enough money in my paypal account/bank account? in Payments Archives