My order got canceled but i don't have my money back

RaizO-
Contributor
Contributor

I made an order on Fnac on 30/11 and i paid with my paypal. 

On 12/12 i received an email from Fnac , telling me that they can't proceed with they payment from paypal so yesterday i canceled my order. 

Right now, the offer is not showing up on my  recent activities on Paypal. 

The money that i paid is not showing up on my balance neither on my bank account. 

I said a message on paypal but they didn't answer me yet. 

I still have the pdf with the transaction details from the payment. 

All that time the payment was on pending status. After i told them to canceled it i saw that it turned to canceled.

I just really need my money back because it was a big amount of money.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@RaizO- 

 

If it was cancelled then i would allow a few days to a week for the funds to process back to your funding source.


Advice is voluntary.
Kudos / Solution appreciated.
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RaizO-
Contributor
Contributor

I have no other choice but to wait. 

Thanks for your reply! 

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