Money taken from bank account but preauthorisation notification appeared??

mrskwa
New Community Member

Help please! I ordered Minecraft Java for my sister-in-law using PayPal. Money has been taken from my bank account; however, I received this notification on the PayPal app? It also is not coming up in my activity log on the app either?

 

"Preauthorisation $35.00 AUD
On 31 December 2020, $35.00 AUD was preauthorised for a purchase on your card xxxx-xxx. If it isn’t completed or it’s completed for a different amount, any pending amounts will drop off your activity statements, usually within a day."
 
What does this mean and what do I do?? 
Login to Me Too
0 REPLIES 0

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.