Instead of receiving refund it is asking Me to issue the refund

Donmar55
Contributor
Contributor
I was sent a refund for a product. It says it was sent to my PayPal account but under the transaction is a choice to issue the refund. Looks like if I press that the money comes from my account and goes back to the vendor. I have nothing in my PayPal balance.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Donmar55 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Donmar55 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212



Advice is voluntary.
Kudos / Solution appreciated.
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