I was charged by PayPal but my payment purchase did not go through

[TSylon]

I made a purchase on Zalando of 102,90 EUR on July 6th using my PayPal funds and was immediately charged by PayPal. However, I never received an order confirmation from Zalando and the purchase never appeared on my Zalando account. Today, July 12th, I contacted Zalando. They logged into my account and couldn't find the purchase. They explained that this meant that my order wasn't validated from their end and so PayPal should do me a refund.

It's almost impossible to reach PayPal customer service. Any help would be appreciated.

[kernowlass]

@TSylon 

It would help if you said what it shows next to the transaction in your paypal account ie completed / pending / unclaimed etc.

[TSylon]

There's nothing that shows status of the payment. It just shows that I made the payment through PayPal, same with past payment transactions I've successfylly made through  PayPal.

[kernowlass]

@TSylon 

Then it shows the word payment then? In that case its completed so ..........

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.




 

[TSylon]

Thank you so much.

I've opened a dispute and now hoping that it get rectified soon. I'll let you know how it goes.

Thanks again for your help.