I received payment which is marked as "refunded" not showing on balance

anambeke
Contributor
Contributor

I got a payment that is marked as "refunded". The amount is not showing on my balance, yet it was received. Can anyone tell me what this means and what I should do? All payments that are adding to the balance are not marked as "refunded".Transaction details.JPG

Login to Me Too
1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@anambeke 

 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/us/smarthelp/article/FAQ1212


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.