I can't pay using my paypal balance

[selfmade1]

Hello PayPal community, I hope y'all doing good

Lately, in the last two week, I faced this issue in PayPal, I don't have the choice to select my PayPal balance to pay, I did go to settings>payments>Your preferred way to pay> I only see my two credit cards no choice for selecting PayPal balance as my preferred way to pay, I only see two choices my two credit cards.

Could some help me with this, I'm stuck in this situation called PayPal customer service many time no solutions, I really want to use my PayPal balance.

Thank you

[maziah]

For me, I've already chose paypal balance as my preferred way of sending money. But when I'm sending the money, there's no option of paypal balance. Please resolve this fast as I need to send money using my paypal balance ASAP.