I bought something over goods and services and the seller does not want to ship

[michaelshin878]

Hello Paypal community,

I recently bought an item from someone over paypal goods and services as I did not want to get scammed. The seller lives in America, and now he is refusing to send the item because he has not yet received the funds. He is saying that if he sends me the item, I can just cancel the payment and scam, even though I am trying to tell him that I have no control over the money anymore.  

Please help me, what can I do

[kernowlass]

@michaelshin878 

Americans always think the rest of the world is out to scam them.  🤣

If its marked as completed in your Paypal account then you have paid. The fact its pending on the SELLERS end is between them and paypal as they are new sellers.

Funds are held for 21 days BUT released more quickly if they provide a tracking number (delivery + 1 day).

Even if the funds were withdrawn to their bank account they would still have to refund if they lost a dispute. The hold is to protect PAYPAL from new sellers that don't refund so Paypal has to and then has the hassle of getting reimbursed from the seller.

Tell them that if they refuse to send then you would have to file a dispute for 'non receipt of item' and that would impact on their paypal account as they are such new sellers and the time the 'new seller hold' lasts would be extended OR they may not be allowed to sell at all.

Send them this link.
https://www.paypal.com/us/brc/article/funds-availability