How to cancel a payment to viagogo

[vrbavojtech]

Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. There must be a way, the payment was not accepted yet. Can anyone help me? Thanks.

[kernowlass]

@vrbavojtech 

When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.

If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.
d buyer protection).

If it completes and they do not refund or you don't get your item then you can open a paypal dispute.