Holds

[Bellemaire]

I recently got a refund from a company for something I bought but the money is on hold. I have added the tracking number the other day to show that the package has been delivered but the money is still on hold. How long will it take to get the hold removed?

[kernowlass · Accepted solution]

@Bellemaire 

Pending refunds can only happen for two reasons.
1. The seller has issued a refund from their bank account which takes time to process.

2. You funded the payment to the seller using bank transfer. What PayPal do here is credit the recipient on your behalf (so there is no delay in despatching your item). Then if you receive a refund in the meantime they are unable to issue this until the original bank transfer completes.

https://www.paypal.com/us/selfhelp/article/i-want-a-refund.-how-do-refunds-work-faq3248