Help. Payment. Refund.

[Naveed147]

I camt seem to contact paypal an order i made was cancelled by the website as per my woshes but the money hasnt been returned and is still under pending in paypal. What can i do? Please help

[Mejoare]

Hi @Naveed147 ,

Thank you for reaching out to us. We apologize as our customer service through phone is not available as of the moment due to the current situation but you can still reach us through live chat by going to your Paypal account, go to Message Center or Contact Us and you would see an option to chat with a representative. They can check your account for you.

Normally, if an authorization or payment is still on pending and we already got a confirmation from the seller that it has been canceled, we would need to wait for them to update it on their system so that the payment gets released or refunded back to the account. Once this has been done on their end, this will automatically be updated on your Paypal account. 

Hope this helps! Stay safe.

[Naveed147]

Cant seem to get into a chat. Please help me.

[MichaelDj12]

Hi, 

We have limited Customer Service on the phone during this time. We are almost done realigning our Customer Service that can answer your calls and queries. For the meantime, please maximize our Chat Support on the Contact Us option of any PayPal Page. You may chat with us by logging in to your PayPal account and go to Message center. You would see an option to chat with a representative.

 Click on the words "Help / Contact" at the bottom of PayPal pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter

Kudos and Solved are greatly appreciated.

[Naveed147]

I have left a detailed explanation and my email of the account in the Fb inbox will an agent contact me?