Ebay missing payment

[Jamiew825]

I recently sold an item on ebay. I only accept my payments through PayPal. It shows on ebay that the seller paid, but no funds are showing up as pending or on hold. I have been a member so long my account no longer gets holds. Does anyone have any ideas on why the funds are not showing up anywhere? I can't contact ebay since nobody is working due to covid. Thanks. I am not shipping until I see some type of funds.

[aromatheraphy-e]

I am having the same issue. eBay is telling me the payment is "unclaimed" yet my email is correct on both ends. eBay says it's a Paypal problem but of course customer service is closed. 

[Jamiew825]

I seriously believe it would be beneficial for someone to be able to answer a phone. Hopefully your situation gets sorted out too!

[kernowlass]

@Jamiew825 

@aromatheraphy-e 

Ebay email addresses may be correct but you may have made a mistake during listing your AUCTION in the paypal payments box.

Go to ebay and click on 'sell' put in anything (as you aren't going to actually list anything) until you get to the main page > scroll down near the bottom and where it says payment methods check the email address that is on that page, is there a spelling mistake or old one?

[Jamiew825]

I listed another item yesterday and all my PayPal information is still correct. It also shows the person paid more than the price I had listed even with shipping added.

[kernowlass · Accepted solution]

@Jamiew825 

Sure its not this scam?

SCAM.

They may buy on Ebay but they use an anonymous or hijacked Ebay account and DO NOT have a Paypal account so they can't use Ebay checkout.

They encourage you to accept a 'direct' Paypal payment and may ask you to send the item internationally.
No funds or activity of the transaction shows in your Paypal account and any emails 'may' go into your junk/spam folders.

You will get/got a "fake" email that looks as though it is from paypal.....it isn't because they don't actually have a Paypal account and have no intention of paying you.
It will say the buyer has paid ...you won't have been paid.
They will tell you that the payment is released when you provide paypal with a tracking/shipping number......this won't happen.

Paypal NEVER tell you to send an item before the payment is showing in your paypal account.
Paypal do not tell you to send trackable, they advise it for selling protection but it is not compulsory.
Delete any emails and ignore the scammers.

[Jamiew825]

I was wondering if it was possibly a scam. I never ship until some sort of payment is verified. I appreciate your input. It's funny too because my Ebay sent me a notification of a hack on my profile I had to reset everything and then this person pops up as purchasing my item.