Direct Debit Payments

JammyJogger
Contributor
Contributor

Hello, I need help to find out why I have had 3 direct debit payments been taken out today. The value of each payment was £4.78, taken out 3 times. This money hasn't ended up in any of my PayPal accounts so assuming I am being charged for something which I am unaware of. Any ideas of what this could be, would be appreciated.

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@JammyJogger 

 

Check if you had a subscription set up...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.

 

 


Advice is voluntary.
Kudos / Solution appreciated.
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JammyJogger
Contributor
Contributor

Thank you for the guidance, however I haven't set up any pre approved payments before so whereas it would usually show my pre approved payments, it's instead showing me how to set one up. 

 

Also, I'm confused where this money might have gone? It's been taken out of my bank account by PayPal, yet it hasn't appeared in my PayPal account yet nor is there any transaction statements.

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