Cashback voucher does not show during payment

[asudupa]

I see cash back voucher under my payments, however when I reach to PayPal site for payment from Myntra site, I dont see the voucher to redeem.

[kernowlass]

@asudupa 

For Indian customers, PayPal has different cashback offers in place at the moment. Firstly, I would recommend checking your eligibility for the specific offer both on Paypals website and on the merchant's website. Generally, the offer is valid only for first-time users’ first transaction on PayPal and can be availed once per PayPal user. Please note that if you have already used PayPal in the past, even with a different account, you would not be eligible for the offer. Also, the cashback voucher will be in the form a discount for your next purchase and no credit will be issued to your balance.

If the offer is specific for one merchant, though, Terms and Conditions may be different! I would recommend reaching out to them directly too. Here is the cashback offer webpage on Paypals website where you can find more information.
https://www.paypal.com/in/smarthelp/article/FAQ3976

https://www.paypal.com/in/smarthelp/article/where-do-i-find-my-paypal-cashback-voucher-faq4061

[asudupa]

Thanks for the insight. Since voucher is visible under 'Payment Methods' I thought it could be redeemed.

Just to confirm, having voucher under 'Payment Methods' does  not mean it can be redeemed. At least in my case it is not available during payment.