All i wanted to do is buy a PUPPY! HELP!

[StephenTO]

Hi everyone,

I recently tried to pay for a puppy i found online.   I made a payment for the puppy and its shipping.  The transaction is listed as complete.  The seller is asking that i cancel the transaction and resend the money as a friends and family transaction.   As the transaction is listed as complete, I’m unable to cancel it.   Ive been trying to call the customer service at paypal however it says there is no one available to take my call, even when its during their hours of operation.

please help with any advice you can possibly give...

[kernowlass]

@StephenTO 

You don't have to do anything, if the seller won't send the puppy then file a dispute for non reciept of item.

The seller should be reported as you are not allowed to send friends/family payments for goods that are to be purchased.

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a gift payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade paying his paypal fees and negates your buyer protection at the same time.
You would also not be able to open a dispute apart from one citing an unauthorised transaction but that would be automatically closed as you did authorise the initial payment.

Be careful as using that option for purchasing goods is against Paypal rules and can lead to account limitation.