paypal for processing credit and debit cards but are having issues

[JamesRob]

We are using paypal for processing credit and debit cards but are having issues with it failing when the customer is going through the checkout it then loads an other paypal window but when it does this customers are clicking off because they don't want to sign up for paypal account has anyone else had issues with the paypal credit/ debit card payment option and any help. We are not getting any error log's back or able to find any logs in paypal to help explain what's worng it seems like a paypal issue Thanks James

[Damian0612]

see this thread https://www.paypal-community.com/t5/REST-APIs/Failed-transactions-using-PayPal-Payments-API/td-p/303...

I've had this problem for over a week not and still no reply to my ticket other than an email of acknowledgement - status shows as "Further Review Required" . After days of missed out sales, I've had to sign up to a new processing gateway to avoid further lost sales, not good enough from Paypal.