PayPal Community

Iskhan73 · ‎Mar-25-2023

Clicking on Add to cart and after filling all the card details for payment getting error "Sorry, something went wrong. Please try again." I tried multiple times but could not succeed. What could be reason for this issue?

MTS_Chiranjeevi · ‎Mar-28-2023

Good day @Iskhan73,

Thank you for posting to the PayPal community.

Could you please confirm whether your still facing the issue?

Please refer PayPal status page : https://www.paypal-status.com/history/production

I would suggest to please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with the detail information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

Brunius · ‎Mar-28-2023

I'm having the same issue on my site. The problem started on March 25th and has not resolved itself yet.

Iskhan73 · ‎Mar-29-2023

Best to connect to Help center, same i did and it started working. They have to link some codes, for which they will call you.

MTS_Chiranjeevi · ‎Mar-29-2023

Good day @Brunius,

Thank you for posting to the PayPal community.

To receive guest checkout payments :

Enable the PayPal Account Optional option in your account settings.

Login PayPal.com >> Hover on your name at the top right corner >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" .

Once the above settings is done, please process a test payment via card which is not linked to your PayPal account. Since, merchant can't process self payments.