We weren’t able to add this card. Error

Mhudson48
Contributor
Contributor

I am getting this error now. The system was working fine a few days ago on my wordpress website.

We weren’t able to add this card. Check all the details are correct and try again or try a different card.

 

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1 REPLY 1

MTS_Chiranjeevi
Moderator
Moderator

Good day @Mhudson48,

 

Thank you for posting to the PayPal community.

 

Merchant can't perform self payments, If your trying to perform LIVE payments, please process the payment via valid card which is not linked to your PayPal Business account or from a different LIVE PayPal account. Also, contact the respective bank to check the card status.

 

NoteUnfortunately, Guest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers.  

 

Buyers don’t always have the option to make their purchases without using or creating a PayPal account. This option is presented based on several risk factors, including but not limited to the buyer's PayPal purchase history, PayPal cookies stored on the buyer's computer, the buyer's location, and/or a credit assessment.

 

Please refer the guide link - https://www.paypal.com/us/cshelp/article/how-do-i-accept-cards-with-checkout-using-the-guest-checkou...

 

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

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