Upload identity documents form doesn't work, how can I upload ID

Armen5
New Community Member

Hi Guys,

 

When I am linking my Paypal account to Wordpress GiveWP plugging, during the progress it asks to upload the identity documents. 

However this form is not functional, I am unable to upload the file. How the problem can be solved?

 

Screenshot 2023-10-01 at 14.48.06.png

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1 REPLY 1

MTS_Chiranjeevi
Moderator
Moderator

Good day @Armen5,

 

Thank you for posting to the PayPal community.

 

I would suggest to please try now by clearing the web browser cache/cookies.

 

If your still facing the issue, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US with detailed error information.  

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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