Shopify and PayPal

[RAWBITE]

Hi,

I have some customers that have difficulties using PayPal in our Shop, but for most of them it's working fine. 

They just get a notification that they should try another payment method.

Does anybody have any idea what the issue could be?

Thanks

Mette, RAWBITE

[MTS_Chiranjeevi]

Good day @RAWBITE,

Thank you for posting to the PayPal community.

Could you please request the customer/buyer to cross check the funding source with respective bank and try using valid funding instrument during the checkout flow.

If your still facing issues, please create a MTS ticket via -  https://www.paypal-support.com/s/?language=en_US with the details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

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