Online store - this payment is pending while we review it

[devtsix]

Hey!

I've been using PayPal for my business (online shop) for a while now. Recently I received a payment through my online shop, got a notification regarding PayPal payment via email, but the order never registered in my e-commerce platform (typically it's instant). This never happened before.

Currently I see this, when looking at PayPal transaction:

Is there any issues on my end or are there issues on customer's end? 

Kind regards,

D

[Kavyar]

Good day @devtsix 

Thank you for posting to the PayPal community.

I kindly request that you create an MTS ticket using the provided https://www.paypal-support.com/s/?language=en_US link. Please ensure that the ticket includes detailed information and error details. This will help our technical support team to better understand and address the issue you are facing.

Sincerely,

Kavya

PayPal MTS

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