Issue with Merchant Account Support Help
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We are running into problems when conducting payment tests with PayPal. They are able to process an order successfully, but the dealer does not see the transaction in their merchant account and we receive the following error when invoicing: Original Trans ID not found and field format error 10412. Need some guidance on what to do next.
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Good day @KR991,
Thank you for posting to the PayPal community.
10412 : DoExpressCheckoutPayment, DoReferenceTransaction, DoUATPExpressCheckoutPayment, SetExpressCheckout.
SHORT | Duplicate invoice. |
LONG | Payment has already been made for this InvoiceID. |
Note: |
Please refer the detailed guide link - https://www.paypal.com/mq/smarthelp/article/how-do-i-avoid-duplicate-transactions-ts1097
PayPal Payments Pro returns API error code 10412 if it detects a duplicate invoice number. For a complete list of API error codes, and details regarding the 10412 error, see API error codes.
Sincerely,
Chiranjeevi
PayPal/Braintree MTS
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