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Guest checkout not working on mobile device for my website

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Nicolah999
New Community Member
Posted on
So my customers have been messaging quite a lot this week stating they can’t pay by card anymore on my website previously customers used to check out as a guest on PayPal and it would give the option to do this. Now it seems to not be available on mobile devices which we all know 90% of people shop on mobile can anyone help me?
1 REPLY 1

Guest checkout not working on mobile device for my website

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Chiranjeevi_L
PayPal Employee

Good day @Nicolah999,

 

Thank you for posting to the PayPal community.

 

Guest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers. 

It's important to remember that guest checkout is not guaranteed for every transaction.

To receive guest checkout payments :

Enable the PayPal Account Optional option in your account settings.

Login PayPal.com >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" .

Please contact your website developer (or) support of your third-party platform Shopify to pass the variables "SOLUTIONTYPE=Soleand "LANDINGPAGE=BILLING" in the SetExpressCheckout payment API request call to make sure guest checkout is offered as often as possible.

Guide links - https://developer.paypal.com/api/nvp-soap/set-express-checkout-nvp/

 

PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available.

Yes, this is intended behaviour of the product. Customer/buyer need to create PayPal account to process the payment.

 

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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