Guest checkout not working on mobile device for my website

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So my customers have been messaging quite a lot this week stating they can’t pay by card anymore on my website previously customers used to check out as a guest on PayPal and it would give the option to do this. Now it seems to not be available on mobile devices which we all know 90% of people shop on mobile can anyone help me?
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PayPal Employee
PayPal Employee

Good day @Nicolah999,


Thank you for posting to the PayPal community.


Guest payment checkout(i.e payment via credit/debit without PayPal account) feature is not available for all Customers/Buyers. 

It's important to remember that guest checkout is not guaranteed for every transaction.

To receive guest checkout payments :

Enable the PayPal Account Optional option in your account settings.

Login >> Settings >> Account settings >> Website payments >> Website preferences >> PayPal Account Optional >> toggle "yes" .

Please contact your website developer (or) support of your third-party platform Shopify to pass the variables "SOLUTIONTYPE=Soleand "LANDINGPAGE=BILLING" in the SetExpressCheckout payment API request call to make sure guest checkout is offered as often as possible.

Guide links -


PayPal runs a risk check to determine eligibility for guest checkout. There will be times when guest checkout is not available.

Yes, this is intended behaviour of the product. Customer/buyer need to create PayPal account to process the payment.




PayPal/Braintree MTS


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