EDD Payment Status

[cafemomo]

I can´t use he PLUGIN: EASY DIGITAL DOWNLOADS because PAYMENT STATUS says: """Payment Status: You need to address the following issues before you can start receiving payments:

• Missing merchant details from PayPal. Please reconnect and make sure you click the button to be redirected back to your site."

i see everything is fine, except an old phone number that paypal won´t allow me to change easily but it´s only second to my current phone number. what can be happeninng? Thanks

[Caboosey]

If you follow the instructions at https://easydigitaldownloads.com/docs/paypal-setup/ under step 1, they make it very clear with a big graphic that shows a bright red arrow pointing at a big blue button you needed to click, but didn't. They say "Make sure you click the button to return to your store. If you don’t click this button, we will not be able to complete the onboarding process and you will have to begin again."

[MTS_Chiranjeevi]

Good day @cafemomo,

Thank you for posting to the PayPal community.

Can you please try now connecting via your primary email address of PayPal Business account. 

Please make sure your PayPal Business account is verified and confirmed without any account limitations. 

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[Arroub_Zakariae]

Hello Ciranjeevi

Please I have the same problem/issue I can't connect my Business account sandbox at my EDD easy digital download 

Can hel me please 

[Arroub_Zakariae]

Hi Chiranjeevi,

I hope you’re doing well.

I’m encountering an issue with the PayPal integration in Easy Digital Downloads. Here’s the error message I’m seeing:

API: Your PayPal account is successfully connected in sandbox mode.

Payment Status: You need to address the following issues before you can start receiving payments:
Please click "Re-Check Payment Status" below to confirm your payment status.

Webhook: Webhook successfully configured for various events (payment capture, disputes, subscriptions, etc.).

Gateway Status: PayPal is not currently active. Please enable PayPal in the general gateway settings to start using it.

In addition, I see some account limits for receiving, sending, and withdrawing amounts through PayPal. These limits might be affecting the functionality.

Can you please help me troubleshoot this issue? I’d like to ensure PayPal is correctly enabled for live transactions, as it’s a crucial part of my setup.

Thanks in advance for your assistance!

[Arroub_Zakariae]

Hello Can you help me solve this problem please, I couldn't find any support form to contact Paypal