Customers miss the shipping address during checkout with add to cart button.

[JoeMariner]

My customers continue to miss the very small, single line, shipping address, at the top of the Paypal checkout screen. They say they either thought it was the address for billing or they missed it entirely. Paypal often populates this with an old address and the customer won't catch the mistake, often times, until after we shipped their order to the wrong address. I am using the standard add to cart button. I tried to edit the button with an advanced variable no_shipping=2 but Paypal says it is a non supported variable.  Any ideas?

[MTS_Chiranjeevi]

Good day @JoeMariner,

Thank you for posting to the PayPal community.

Recently, our internal development team have upgraded the UI(User interface) of the buttons page. 

Yes, please pass no_shipping as "2" to "Prompt for an address and require one".

https://developer.paypal.com/api/nvp-soap/paypal-payments-standard/integration-guide/Appx-websitesta... 

Merchant can navigate to the old interface. The link can be found under the Optional tracking section, in the “Some features aren't enabled at this time. To create other buttons, please use the legacy platform.”

PayPal Website Payments Standard (WPS) is a legacy integration. 

Important : We recommend merchants to integrate our latest PayPal Checkout (Smart button) product soon.

Guide link : https://developer.paypal.com/docs/checkout/standard/ 

Please follow the below steps via your PayPal account. 

Login PayPal.com >> click on "settings icon" >> go to "Account settings" >> Website payments >> PayPal buttons >> select button type >> fill all the required details.

(Or)

Login PayPal.com >> go to direct link "https://www.paypal.com/buttons/" >> follow the above steps

If your still facing any issues, please create a MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detail information and error details.

Sincerely,

Chiranjeevi

PayPal/Braintree MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[vraquila]

Access to advanced variables...
I have a similar problem, support pointed me to a legacy page where I was able to edit advanced variables using the old interface and it worked for me, I was able to reinstate lost variables there. I would describe this as alife-saving work-around for those who are losing money right now, can't say I have much confidence that this solution will be available in the long term, but it might help patch up the mess until you have a better solution. Legacy button manager here:-
https://www.paypal.com/us/cgi-bin/webscr?cmd=_button-management