Transactions completed but went missing.

Rookery
Contributor
Contributor

I made four transactions using Paypal Here, each of which completed successfully.  One cashing up as the end of the day, allbut one were missing.  I can find no record in my Paypal account, anywhere.

 

  I was at an outdoor site with a temporary internet connection that was quite unstable.  Any suggestions wha tI can do to trace these transactions?

 

The Rookery

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3 REPLIES 3

PayPal_Siobhán
Moderator
Moderator

Hi Rookery, 


Sorry to hear this. 

 

Did you receive an email receipt for this payment? If so, you should have received a transaction ID which you can use to search your account.


Siobhan

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deano101
Contributor
Contributor

Hi i sent £10 to my girlfriends account...i have a completed confirm and she recived an email but no cash has been tranfered?

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PayPal_Siobhán
Moderator
Moderator

Hi deano101,

 

Did you make this payment using PayPal Here or are you referring to a standard payment using the 'Send Money' option? Are the funds now showing on the recipients side?

 

Siobhan

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