someone hack? need help pls

[qiewie99]

Hello,

I have got an email from PayPal invoice which I haven't bought that item.

How Do I know is that real email from PayPal or is it just a scam?

The amount is almost $60

I don't know should I deny that email or what should I do with it?

Please help.

Thanks,

[kernowlass · Accepted solution]

@qiewie99

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity

[qiewie99]

Oh, Thank you so much.

So, it is a spoof then, as it come start my email rather than my full name.

Thank you for helping me.