refund pending

[m1tchd0g]

in retuned items to Matalan, the refund email came to me but I cannot access the funds. Any ideas how long this takes to be released ?

[kernowlass]

@m1tchd0g

If its showing as pending in your paypal account then it can be 'up to' about a week.

However if its not pending and marked as completed then.....

If you funded the original Paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c (Paypal say allow 30 days but I have never waited longer than a week for mine, the last one taking 4 days).