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error code

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error code

I received an email, supposedly from PayPal, saying my account was locked for security reasons, and that I need to "Resolve ID978094 Error now" and then gave me "http://www.paypal.com/customer-security" to visit. Is this a valid error code?

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Esteemed Advisor

Re: error code

@ralph47

 

Have you logged into your account NORMALLY and not via any link?

If you do and there is no message in the resolution centre, which I doubt there is then...................

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
2 REPLIES 2
Esteemed Advisor

Re: error code

@ralph47

 

Have you logged into your account NORMALLY and not via any link?

If you do and there is no message in the resolution centre, which I doubt there is then...................

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: error code

Thanks for the info. The email was addressed to my email address. I figured it was bogus but wasn't sure; just trying to get me to click the link it provided, like other rip offs do. Account is working fine. Thanks for the help.