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I am the vicar of a Church of England Church in the UK. All UK churches are charities and we have a charity commission number and I have a copy of the charity commission registration certificate. You'd think it would be quite easy to get the PayPal business account changed to a charity rated account - but no! In fact, I have been going round and round in circles since June. I was wondering if anyone could help. The latest from PayPal is that they want me to fill out a Letter of Authorisation (LOA) but when I look at this document it asks for my business registration number. We don't have one of those because we aren't a business. I've also been asked to provide the names and addresses and dates of birth of all my board members. We don't have those either - charities don't have a board. We have trustees but even here things are different for churches. I've also been asked my position in the company. Again - what do I say? I'm a priest - this isn't a company. And so this continues on and on. When I do send through my charity registration certificate it seems to be ignored and low and behold I get another email asking me for the names, addresses and dates of birth of my board, my position the company and my business registration document. I would quite like to call someone to sort all this out, but I can't ever seem to find a telephone number. Can someone please help! Many thanks, Nick
Did you select the correct option when you set up your business account?
Read through the link first and see if it helps.