Can't see currency conversion fees when receiving money
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How do I see what conversion fee paypal charges when receiving money?
A person sent me $US, but I received it in $CDN. There is no record of what $US were sent, how they were converted and what fees were charged. In my transaction activity I only see $CDN which is less than what it should be according to the currency conversion fees. I feel Paypal is cheating me here.
Also why is it auto-converting to $CDN since the person sent $US? I have both $US and $CDN balances, $CDN is primary, but I have received $US in the past.
Very frustrating and not transparent of paypal.
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Hi @kevindixon,
Welcome to the Community! That's a great question. Here's an article from our Help Center on Where to find PayPal's currency exchange rates. I hope this helps.
Thanks!
MichelleW
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The problem is I have no way to verify what the other person sent in $US.
I looked up the conversion fee and did the calculation, and it seemed I was short several dollars. There was no record of where that money went. Was it a paypal fee or was the incorrect amount of $US sent? Its also possible the conversion rate had changed.
There needs to be more transparency here. It would be much better if paypal gave all the information ie. $US sent, converted at such-and-such rate, addional fee of $X, and finally the amount received in $CDN.
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Let me give you an example.
I was sent $420 US, the exchange rate is 1.33, so this should convert out to $558 CDN. According to the paypal conversion fees, paypal takes 2.5%, so I should have received $558-2.5%=$544.
But I actually received only $536 CDN! Where did the $8 go? This seems like an additional hidden fee. Is there any way to see this information?
This is before the normal paypal transaction fees BTW.
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