how to talk to a live person

[tjbiv45]

they are asking me for some 16 digit ID.. I only have a merchant ID that is on my statement which is not 16 digits.. 

[kernowlass]

@tjbiv45 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.