Refund

[izabee]

Hermes have lost my parcel and not communicating with me,buyer paid via paypal and would like a refund what can I do. I have an incident number with Hermes but it is not helping.

[kernowlass]

@izabee 

Refund the buye and then make a claim with Hermes for item lost?

https://international.myhermes.co.uk/help-centre/parcels/question/delivery/can-i-make-a-claim-for-my...r