Not received refund

[BernieB1]

I received notification from pp on the 13th November to say I had received a refund and the balance would be available on or around the 20th. The original payment was taken directly from my credit card but no credit is showing. 

[kernowlass]

@BernieB1 

If you funded the original Paypal payment to the seller from your bank account or a card then once marked refunded/completed it will automatically go back to that bank account or card.
Normally it can take a few days up to a week to go back to a bank account and a bit longer for a card, Paypal say allow 30 days for a card (1 billing cycle) but its rarely that long.
(Can vary according to country though).
https://www.paypal.com/uk/smarthelp/article/FAQ1212

[BernieB1]

Thank you. It’s 11 days since I was notified by PP of the refund. I’ve contacted my credit card company and the have no record of a pending refund.