No calls or texts from Paypal.

Sally2205
Contributor
Contributor

Paypal keeps saying I will be sent a text or receive a call so I can verify who I am, but no calls or texts are coming through.

 

How can I get hold of someone to help sort this out, please?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Sally2205 

 

Have you got your up to date and confirmed mobile phone linked to your paypal account?


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Sally2205
Contributor
Contributor
I think so. It looks right, but some of the numbers have been replaced with asterisks. I can't check because PayPal won't let me log in without entering a code & I never receive the code in a text or phone call. There doesn't seem to be any way of contacting customer services without logging in either, so I really am stuck! Might someone be able to contact them on my behalf & find out if there's a way I can get in touch with them without logging on? Many thanks for your help!
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Sally2205 

 


Try downloading the app and changing the phone number via settings OR using the forgotten password option.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


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