Email to confirm my identity

StanL
Contributor
Contributor

I keep receiving an email to confirm my identity by March 17, 2019 or I will not be able to hold funds for paying via PayPal balance. PayPal already has this information so it makes me wonder if this is a legit email. Again, I checked all my info under "My Account" and it is all there... Why are they asking for it again? Or, is it a phishing email?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@StanL 

 

If its a spoof, DO NOT USE ANY LINK.

Firstly if the email/ text addressed you as ''Dear Member'' / ''Customer'' / ''Client'' OR your ''email address'' then that confirms its a spoof as paypal would address you by your full name eg Dear John Smith.

Secondly if there was a link OR attachment in that email link to ''cancel'' any transaction or ''confirm'' any details then again it would be a spoof.

If there was a problem with your account Paypal would not ask you to click on an unsafe link in an email or by downloading an attachment, they would direct you to log in normally and go to the resolution or the message centre for more information.

More info here >>
https://www.paypal.com/us/selfhelp/article/how-to-spot-fake-emails-faq2340/2
https://www.paypal.com/us/webapps/mpp/security/suspicious-activity


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Kudos / Solution appreciated.
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