Hello. We've had an email this morning asking us to add missing information to our account by mid-July or risk not being able to accept payments. I'm always super suspicious about this sort of thing so am treating it as a (potential) scam, but also separately going into our PP account and looking for the notification referred to.
I can't see any notifications in our account asking us to add any information. Our Accounts Limitation page isn't flashing up as needing added to, and generally it all looks pretty much as it should. This is our main platform for accepting payments though, so I'm a bit worried that I'm missing something. Has anyone else had this email, and if it's genuine, what am I looking for in our account details to update?
I should say that bar the occasional refund to a customer, our account hasn't had any disputes or problems, but is a bit healthier than it's been in a while as sales have been particularly good lately. Would that be enough to trigger an account review?
Thank you.
