Cancel purchase

snowmanlover
New Community Member

I wanted to cancel a purchase but the phone number and email address on website are not valid.  Paypal has paid seller and supposedly item was shipped (but before I ordered item) and tracking info is invalid too.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@snowmanlover 

 

Paypal can't cancel a purchase already paid for that would be between you and the seller.

However if you have bought tat from China (which is normally the case for these fake tracking numbers) then you can open a dispute for non receipt of item OR item received but not as described.

 

IF your non receipt dispute is turned down because of that fake tracking number then read how to appeal below AND if you funded your paypal payment via a credit card you may also have the option to do a chargeback via your card issuer direct.

 

APPEAL IF INR DISPUTE IS CLOSED.


To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.


Advice is voluntary.
Kudos / Solution appreciated.
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