where are the NVP/SOAP API Credentials for LIVE account - having issues navigating the setup

New Community Member

I have the sandbox SOAP working perfectly... but when I went to make a live account, it gives me different 'REST API' app credentials.


Our non-profit website uses something call CiviCRM which has a system built in using Username/password/signature  credentials for paypal


Paypal Website Payments Pro is working perfectly with the sandbox account - how can I get a LIVE setup with NVP/SOAP?

Is this "legacy"?? What am I missing here, to get this hooked up?

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New Community Member

OK, I managed to find where to make the SOAP credentials for LIVE.

But now I get this error:   This transaction cannot be processed. The merchant's account is not able to process transactions.


Is there some other configuration setting I am missing?


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PayPal Employee
PayPal Employee

Good day @ruffcue,


Thank you for posting to the PayPal community.


Yes, NVP/SOAP API is legacy integration. 


I request to please refer the below detailed steps to access/generate API credentials via your PayPal business account.

Login to your PayPal account >> click "settings" icon >> Account settings >> Account access >> "API access" >> Manage API credentials


Login PayPal account >> Go to "https://www.paypal.com/businessmanage/credentials/apiAccess" >> follow above steps.

Guide link for NVP/SOAP API Credentials https://developer.paypal.com/docs/nvp-soap-api/apiCredentials/


NotePlease follow the below steps to access REST API credentials(i.e Client ID & Secret) via developer portal. 

Login to https://developer.paypal.com/  >> My apps & credentials >> toggle "LIVE" >> create "App" >> fill required details >> you can able to access your LIVE REST API (Client ID & Secret).

Guide link for REST API Credentialshttps://www.paypal.com/us/cshelp/article/how-do-i-create-rest-api-credentials-ts1949 




PayPal/Braintree MTS


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