"Require Billing Address" For WooCommerce

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I require assistance regarding having PayPal enable a feature to send a billing address for virtual products.  It has been enabled for my Sandbox environment, but I now need it enabled for the live site.  The issue I am having is that customer support does not seem to understand what I need done.  Can anyone here provide in clear terms how I can communicate with customer support in a way that will allow them to enable this feature for me.  It is a checkbox in the WooCommerce plug-in "Require Billing Address" and is shown in more detail in their docs found here:




Any help would be greatly appreciated.

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