Cannot register Braintree account

anyegongjue
Contributor
Contributor

Hi there,

The issue I have is cannot register Braintree account. Because Braintree is now called PayPal Braintree and I truly cannot find the right place in Braintree website to get help, I am going to try my luck here. If this is also the right place to get help, please let me know how I could contact Braintree sales. Thanks.

On Braintree website, https://www.braintreepayments.com/au, I have tried the contact sales form twice and waited almost 2 weeks and they still didn't contact me.

On the Get Help page, https://developer.paypal.com/braintree/help/?initial_referrer=https%3A%2F%2Fwww.google.com%2F&referr... I could not find anything related to the account registration except the same contact sales form link.

I have also searched the community forum and emailed to Braintree Support email. And I got a reply which said that has been deprecated and is no longer actively monitored. Please submit your request via our Help Form, and it will automatically route to the proper team. And that Help Form is the Get Help page of the Braintree website. 


I have even tried PayPal enterprise Contact Sales page, https://www.paypal.com/au/enterprise/contact-sales, and I still could not get a feedback.

I think this community could be my last hope.

Please help. 

Thank you very much.

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1 REPLY 1

millzee
Contributor
Contributor

We are trying to get a spanish business setup by franchising our product.  The new business owner is in damn startup so its a "NEW" business.  They spoke to the sales team and was told to have a braintree merchant account now they have to have a turnover of 250,000.00 euros.

 

They was declined an account.

 

This has all happened since paypal took over because we setup a french business 3 years ago and never had this issue.

 

If our potential new business partners cannot setup accounts using braintree anymore because they have got "greedy" then we are going to move our whole operation to stripe.

 

Its a classic case of getting to big for their boots.

 

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