API Set Up Requires 2FA from a member who is deceased - no access to phone

[LHS-PTSA]

Hi everyone!

I hope one of you can help me. I am able to log in and perform all the functions on the PayPal website, but when I try to set up an API integration, I get asked to fill in a 2FA key from a phone number that was set up many years ago. The person has since passed away. I cannot figure out how to change that number. Can you help?

[MTS-Aaron]

Hi @LHS-PTSA 

Unfortunately, I think this is something you might have to get help from support on. There is a Phone Numbers field in your profile settings, but changing that won't change the 2FA that is set up I don't believe.

Select the "Help and Contact" link at the bottom of this page to submit a ticket to get help with this account issue. Please be patient too, as there may be some longer wait times than normal due to this Covid-19 situation.

Hope this helps!

-Aaron