Why is my seller's fee so high?

[dogyear]

Don't know why my message didn't post the first time, so I'm reposting.

I received $649.00 as payment for an eBay autction.  I was charge $32.50, which is over 5%!  This is much more than the stated 2.9% + 50 cents.  How do I dispute this?

[PayPal_Adrian]

It sounds as if your account is on the Micropayments fee rate - which would be 5% + $0.05 USD.  That dovetails nicely with the amount of the payment you received (in fact, perfectly).  I would recommend checking to see if you're on this rate setting with customer service, and, if you're not generally accepting payments under $10, reverting to the normal pricing tier of 2.9% + 0.30 USD.

Hope this helps,

Adrian

[dogyear]

How do I contact customer service?

[PayPal_Adrian]

To contact customer service, log in and click on "contact us."  You'll have the option to email or phone from there.

Adrian