Need Help w/Account!!

MissC
New Community Member

Made an account and after entering all my info, got a notification stating that my credit card was already assigned to another account.  I hadn't realized I used paypal almost a year ago for a purchase, now the problem is that I can not retrieve my prior account.  I tried doing the help with login, forgot password but that is no help. Anyone know what to do???  Thanx

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2 REPLIES 2

lizgrisham1990
Frequent Contributor
Frequent Contributor

Call paypal, give them the card. They can look the account info up for you after confirming security questions to confirm the ownership of the account.

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PayPal_Lilly
PayPal Employee
PayPal Employee

Hello MissC,

 

lizgrisham1990 is spot on! 

 

Give our Customer Service a call, they would be happy to locate the information for you! 

 

lizgrisham1990--Thank you so much for all of your helpful posts!  We appreciate your help in the community!

 

Have a good one!

 

Lilly

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