Hello, I was trying to withdraw PayPal balance to my bank account but I was unable to. The message said 'We can't confirm it's you'. Calling customer service didn't help, they only advised to try in 72 hours. If PP can't confirm it's me why don't they simply ask for more details or ID? Useless.
The reason is says that is normally because the name on the paypal account does not exactly match the name on the linked bank account so the bank is refusing the transfer.
Advice is voluntary. Kudos / Solution appreciated.
Oh no! It sounds like your account may need verification. If that's the case, and you're unable to confirm your identity on your own, you'll need to reach us by phone, Facebook, or Twitter so that we can assist. Thanks!
- Ashley M
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
