verify

williamzyma
New Community Member
Hi there I’ve been trying to transfer my PayPal balance to the debit card I have linked to my account everytime I do I get the error message “ we’re sorry we can’t verify it’s you”. Yet my phone number and email have been confirmed and it was working a few hours ago
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1 REPLY 1

PayPalMichelleW
Moderator
Moderator

Hello @williamzyma,

 

I'm sorry to hear you're having trouble withdrawing your money. For this situation, I would suggest you contact us to provide additional details.  To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by Facebook or Twitter.  I hope this helps.

 

Thanks!

MichelleW

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