still my payment has not been released.

sly91
New Community Member

I have attached the tracking info its showing there that the goods are delivered, still my payment has not been released.

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1 REPLY 1

charmanderrr
PayPal Employee
PayPal Employee

Hi @sly91 

 

Thank you for reaching PayPal. 

Im sorry you were not able to access the money right away. There are several reasons why money will be put on hold, please see below article. 

https://www.paypal.com/bh/smarthelp/article/why-is-my-payment-on-hold-or-unavailable-faq1987

Since the transaction was processed as for goods and services, you may ask the sender of the money to follow the steps on the link below for the money to be accessible on your account. 

https://www.paypal.com/bh/smarthelp/article/how-do-i-confirm-receipt-of-an-item-faq4176?app=searchAu...

 

  

If you find this helpful, kindly enrich the community with a kudos or accept it as a solution. Thanks and stay safe! 

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