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Still no answer to this besides the generic "do exactly what the site says to do" response? What the hell is going on with PayPal, what happened to their customer support? This is pathetic and bordering on illegal, why is there no fix?
Worst customer service from this company ever. I was getting fraudulent charges via Paypal and they couldn't even tell me how to block them or address it in any way. Caused me to entirely quit using Paypal - can easily get by with Venmo, Zelle and other similar tools.
I am in the same boat [as OP as well], had $3000 dollars charged and was able to [after much effort, and using my bank] get $1600 back, but I'm out $1500 and when I call and use the automated system it says ok we'll submit this claim [but they deny saying they called but no one answered; however, I was never called], and when I get redirected to talk to a person, I get put on hold and it says, "Due to covid-19 we have no available customer service to help you, good bye." like **bleep** PayPal
I finally got the defunct account removed, here's how.
Go on live chat to Paypal on your PC. Sit in a queue until an agent arrives. Be alert for when this is, it should give you an estimated time.
Tell them the site doesn't let you remove the account and ask them to do it. They will try, and fail.
Ask them to escalate it as your details are incorrect. Mine said they would raise the issue with their "managers" to resolve within 24 hours.
Sure enough, logging in next day, the old bank account was gone.
Yes, I tried the same approach but the system would not give me an estimated response time so I had to literally sit there and wait for a response. In most cases it was taking them multiple hours to respond. Crazy as heck support process...